* Settings that are sold separately without stones are non-refundable. Eye For Gems will not take responsibility or liability of another jeweler setting any stone, yours or theirs, in one of our settings. We also do not set stones that have not been purchased from Eye For Gems. Please contact the customer service dept.
This guarantee applies to all diamonds and gemstone jewelry sold through Eye For Gems. This does not apply to custom-designed jewelry, custom engraving. If you have any questions, please email our service representative. Our suggestion for buying online is to always use your local jewelry store as an education on what a product or similar product will look like. This will avoid any surprises.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. The item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Eye For Gems), or damaged in any way cannot be accepted for return. Eternity rings can only be resized 1/8 size up. Please be sure you have had your finger size checked by a professional jeweler. Returns that are improperly packaged or uninsured will be refused receipt. We will email you with instructions on returning the product.* Eye For Gems will not be responsible for loss or damage of return shipments.
Ten-Year Trade-Up Program
When your 30-Day Money Back Guarantee has expired and you purchase one of our GIA or AGS certified diamonds you can still trade up to one of greater value for the next 10 years! The trade-up credit will be equal to the diamond’s full purchase amount. There is no limit on the number of times you can upgrade your diamond and there is no restocking fee. This does not apply to pre-set non-certified products. We do not have a trade-up program for Lab Grown Diamonds.